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SUMARNO
Vol.10 No.1 April 2017
Widyaiswara Ahli Utama Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor
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This study aim to to know service elements lionized by participant of training, satisfaction of cutomer,
quality of steward and to know service performance. This study have the character of quantitatively of
eksplanatif trying to explain factor causing an phenomenon by using data in the form of symptom which is
number. Study subyek is participant of Leadership Training at PPMKP Ciawi-Bogor in 2015 - 2016 counted
310 ( three hundred ten) people. Result of study conclude the followings: Result of performance service of
officer of Leadership Training in Ministry of Agriculture in result of calculation of mean the obtained is to
reside in among 3,94 up to 4,03, hence as a whole can be said that by given by service performance is officer
have according to participant expectation priority storey; level as customer. Calculation of value make an
index to service unit, expressed that IKM service in UPT of Training of Ministry of Agriculture to
participant of training is a) Assess IKM Conversion : 98,25 b) Quality of Service : Gread A, c) Performance
Service : Very Good. Service element lionized by participant and expected to become attention of party
side officer of UPT of Training of Ministry of Agriculture is: Elemen 11: All officer of PPMKP have
discipline to and gracious to participant of training. Elemen 14: All trainers used method according to target
of training ( andragogy). Elemen 18: Building of training balmy and clean. Elemen 20: Hygiene of
equipments and messroom eat goodness. Elemen 23: Amount and good water quality. Elemen 24:
Appliance assist available instruction and ready for use. Elemen 26: Settlement of class room and of rest
room its good. Elemen 28: Available Observance Fasility. Elemen 29: Available Sport Fasility. UPT of
Ministry of Agriculture have to give serious attention to service elements lionized by participant of training
and have to maintain and also improve service elements which have gratified participant of training, so that
participant will very satisfied. UPT of Training of Ministry of Agriculture better lessen expenditure to
assumed service elements less the necessary for this thrift allocation and participant to improve; repair
assumed service performance of vital importance by participant of training.
Keyword : Service, training, participant, officer
